Contact the Cashwin Support Team

Who to reach out to

Every message sent to Cashwin lands with the same support desk, so there is no need to guess which department handles your issue. Players in Ireland write in about settled sportsbook markets, deposits that have not shown up yet, withdrawal status and account verification — all of it goes to one team. Write in plain language, add your account name and, where it helps, the date and time of the bet or transaction. The more context you give up front, the fewer follow-up questions come back.

Channels available

There are two direct routes: email support and the contact form on this page. Both reach the same inbox, and the form simply saves you opening a mail client. Support is handled in English along with German, Finnish, Italian, Japanese, Norwegian and Polish, so you can write in whichever of those you are most comfortable with.

Before you write, the FAQ section further down this page is worth a look. Questions about bonus wagering, minimum deposits, accepted payment methods and the documents needed for verification are answered there, and that is often faster than waiting for a reply.

What to expect after you write

You will get an acknowledgement that your message arrived, followed by a reply to the address you supplied. Straightforward questions — how a market was settled, which payment methods are available, what a bonus requires — are usually resolved in the first response. Anything touching identity checks or payment processing may take longer, because documents have to be reviewed before a withdrawal is released. Cashwin operates under a Curaçao eGaming licence and is open to players aged 18 and over; if gambling stops being entertainment, BeGambleAware and GamCare offer free, confidential help.