Terms and Conditions

Account registration and eligibility

You must be at least 18 years old, or older where the law of your residence requires it, and you must be acting on your own behalf. Accounts opened for or funded by a third party are closed on discovery.

One account per person, household, IP address and device is permitted. Duplicate registrations are consolidated into the earliest account, and any bonus benefit obtained through the extras is forfeited.

Residents of jurisdictions where online gaming is prohibited, or which appear on our restricted-territories list, may not register. It is your responsibility to establish whether participation is lawful where you are; Cashwin offers no advice on that point.

All information supplied at registration must be accurate and kept current. Withdrawals are processed only to an instrument held in the account holder's own name, and a mismatch will stop a payout until it is resolved.

Deposits, withdrawals and verification

Funds may be deposited through the methods shown in the cashier. Minimum and maximum amounts, processing times and any provider fees are displayed before you confirm a transaction.

Identity verification must be completed before the first withdrawal. Where documents are unclear or inconsistent, we may request further evidence and the payout stays pending until the file is complete.

A wagering requirement of at least one full turnover applies to deposited funds before withdrawal, preventing the account from being used as a payment conduit. Withdrawal requests are normally reviewed within 24 hours, with settlement time thereafter determined by your payment provider.

Player balances are held separately from operational funds. Dormant accounts with no login for twelve consecutive months may be charged a monthly administration fee, notified by email before it is first applied.

Bonuses, promotions and fair play

Each promotion carries its own terms covering qualifying deposit, wagering multiplier, maximum stake during play-through, game weighting, expiry window and maximum cashout. Where a promotional term conflicts with this general document, the promotional term governs that offer.

Bonus abuse — including low-risk betting patterns designed to clear wagering, coordinated play between linked accounts, and stake sizes above the stated ceiling — results in cancellation of the bonus and of any winnings derived from it.

Game outcomes are produced by random number generators certified by independent testing laboratories. Where a malfunction affects a round, that round is void and stakes are returned; no payout arising from a demonstrable technical fault will be honoured.

We reserve the right to withdraw or amend a promotion at any time. Changes do not affect a bonus already credited and actively being played through.

Conduct, suspension and account closure

Collusion, use of automated play software, exploitation of a software defect, and any attempt to interfere with the platform are grounds for immediate suspension and reporting to the relevant authorities.

Cashwin may suspend or close an account where we are required to do so by law, where verification fails, or where continued play would breach these conditions. Confirmed balances not subject to investigation are returned to you.

You may close your account at any time through support. Closure on responsible-gaming grounds is handled under the procedures described on our Responsible Gaming page and cannot be reversed simply by asking.

Service availability may be interrupted by maintenance, provider outages or regulatory instruction. We aim to schedule planned work at low-traffic hours and to publish notice in advance where circumstances allow.

Complaints, liability and governing law

Complaints should first be raised with Cashwin support, which will acknowledge receipt within 48 hours and aim to resolve the matter within fourteen days. Unresolved matters may be escalated to the licensing authority under licence 365/JAZ.

Our liability is limited to the balance held in your account at the time the relevant event occurred. We accept no responsibility for losses arising from connectivity failures, third-party payment delays or circumstances beyond our reasonable control.

These conditions are governed by the law of Curaçao. Nothing here removes a mandatory consumer protection available to you under the law of your own country of residence.

We may revise these terms to reflect changes in law, licensing requirements or our services. Revised terms are posted on this page and, where the change is material, notified by email before they apply. Continued play after that point indicates acceptance.